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Is there any cost involved in filing complaints with Banking Ombudsman?

No. The Banking Ombudsman does not charge any fee for filing and resolving customers’ complaints.

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When can one file a complaint with Banking Ombudsman?

One can file a complaint before the Banking Ombudsman if a reply is not received from the bank for a period of 30 days or the bank rejects the complaint, or if the complainant is not satisfied with the reply…

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Which banks are covered under the Banking Ombudsman Scheme?

All Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks are covered under the Scheme.

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Who is a Banking Ombudsman?

The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints against deficiency in certain banking services covered under the grounds of complaint specified under Clause 8 of the Banking Ombudsman Scheme 2006…

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Who is an Internal Ombudsman?

The coverage of the Internal Ombudsman Scheme is extended to all scheduled commercial banks (other than Regional Rural Banks) having 10 or more banking outlets in India. The objective of setting up the Internal Ombudsman is to ensure that undivided…

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Where can I complain if I have a problem with my Bank?

You can raise your grievance on the Digital Complaint Management System (CMS) Portal: https://cms.rbi.org.in/cms/IndexPage.aspx. This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances. Citizens can access the CMS portal at RBI’s website to lodge their…